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When and how to drop a client

Communication is the single most valuable asset in any relationship, including client relationships. So be open, honest, and humble.

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5 tips for planning successful user testing

Successful user testing will help you learn what works and what doesn’t as you design your website.

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4 lessons learned from famous design flaws

From broken buttons to flawed forms to annoying navigation patterns, poor design is all around us. While it can sometimes be hilarious, it can also be very serious.

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